Saturday, September 06, 2008

Bangkok Limbo with Air Asia

SMFS!!!

I bloody booked flight tickets to Bangkok sometime last year in Decemeber. I'm scheduled to fly off on the 14th of Sept and scheduled to come back on the 17th of the same month.

Look at the political chaos in Thailand now! How in the world am I supposed to board the plane with a happy shopping face on the 14th to fly there when a niggling thought at the back of my head is freaking me out!? My mom is worried that if I go, I might get stuck there and dear old Mel and Zeeks can see me on CNN running for my life. Yeah, just imagine the scenario of me haggling for a pair of shoes and I get shot in the back of my head - "Free shoes, ma'am?? They've got blood and brain matter all over it"

Chin Aun and I have been trying to call Air Asia's call centre to get further information since 2 weeks ago and all these while we have been put on hold for HOURS (yeah, think of the damn phone bill that's on the way). And we managed to get thru today at 6pm just now - not to the call centre but to the Guest Services centre. Isn't that absolutely great? *roll eyes*

Yeah, don't call Call Centre at 03-8775 4000
Call 03-8660 4388 instead for Guest Support. At least someone is picking up the phone there (please be prepared to wait a few hours)

Anyways, we have been informed that we will be charged at least RM80/person/flight if we want to change the date of travel - that would make it a freaking RM320!! (more than 50% of the price of our flight tickets and let's not even talk about my hotel booking fee).

Isn't this fantastic?? Our first experience overseas with Air Asia and the shit hits the fan.
And mind you, this shit is the wet type.

I know I am being disgusting but I can't help it. I'm pissed.

I guess we also reluctantly understand that Air Asia cannot do much because our government has yet to issue an official warning against travelling to Bangkok. Yup, the big ones are too busy playing in their political sandbox, blissfully unaware that the rest of the country is looking at them to make important decisions. Not determining whether they want to fucking flee the country before 16th Sept or whether they are backing the public for Ahmad's apology. Freaking dumb shits.

Look at China. At least they have their people's best interests in mind to issue a "no-fly" to Thailand instead of gorging themselves with selfish individualistic agendas!

So peeps, next time, think twice before you buy air tickets so long in advance. And if you really want to, fly Singapore Airlines. At least you pay a premium price and you get quality in return and someone's bound to pick up the phone at the call centre instead of putting you on hold.

And what's rich - when I'm put on hold, I was forced to listen to this message - "All our customer care agents are still busy due to our promotions. Please hold" (not in verbatim, something along the lines of that). I guess they couldn't say "We're sorry. Due to the shit that's happening right now in Thailand, our passengers have gone crazy and flooded our lines. Please hold while we get someone to tend to your crap".


Damn pissed ade... No mood to post photos taken in Korea now.

3 comments:

Anonymous said...

Yeah it sucks and the govt hasn't really stepped in to confirm something which can lead to Air Asia taking the necessary steps needed for people like you who have already booked tickets. I guess the govt is TOO BUSY planning "STUDY" trips to Taipei for their MPs.
I hope it turns out well for you and I hope someone will clean up the shit.

Anonymous said...

and still... you do not wish to update your blog yet..

well, just to recap, me and Your Royal Highness are waiting for your Korea post (at least 3 entries) and bangkok post (at least 3 entries), your raya homecoming back to penang (1 entry), so all together there are 7 entries pending. Can you do it by next year's christmas??

Please lar... by the time ur update your blog, my kids are going to attend nursery already and Your Royal Highness will be celebrating her Jubilee of 100th Year.

ConcernedPenangFriend.

Anonymous said...

Interesting to know.